The Power of AND in Marketing with Ian McGrath

Summary

Ian McGrath is the Global Media Director at Pokerstars and joins the show to share his insights about balancing brand building AND tactical activations, creating strategy AND executing with tactics, loyalty and penetration and, leveraging mental AND physical availability.Timestamps1:33 – Intro to Ian McGrath

5:06 – The power of AND in marketing

8:18 – The customer doesn’t know the difference between performance and brand marketing

11:14 – Customers should be at the centre of strategy, not our classification of marketing tactics

14:27 – Why marketers obsession with small numbers is a problem

16:24 – Is ROI a good metric for marketing?

19:36 – The problem with over segmenting the market and mass personalized ads

24:38 – The strengths and weaknesses of customer journeys and the marketing funnel

29:14 – Why customer experience matters in building physical and digital availability

32:03 – The value of excess share of voice (eSOV) and share of search

38:12 – Find out more about Ian & PokerstarsLinks to Ian's postsIan's 'poem' about AND on LinkedInLead generation isn't the only goalCustomer JourneysBalancing Loyalty and Penetration

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